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Privacy Policy

Effective and Updated on April 3, 2026

Who We Are

The Rad CRM, LLC (“Rad CRM,” the “Company,” “we,” “us,” or “our”) provides a Software as a Service platform (the“Service”) that can be accessed at https://theradcrm.com (the“Website”).

The Importance of Your Privacy

Your privacy is important to us. It is our practice to respect your privacy regarding any information we may collect from you across our Website and and the Service we operate. In order to maintain the privacy of your information we have developed this privacy policy (the“Privacy Policy”) to standardize our data collection practices and security procedures, and to keep you informed as to how we collect, process, and safeguard your data. This Privacy Policy applies to all visitors of the Website and subscribers to any Service we currently provide and that we may provide in the future.

We only ask for personal information when we need it to provide and improve our Service. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we are collecting it and how it will be used.

Your Consent

Before you use or submit any information on or through the Service, please carefully review this Privacy Policy. By using any part of the Service, you consent to the collection, use, and disclosure of the information that you provide, and that we otherwise collect, as outlined in this Privacy Policy.

Information We Collect

In order for us to effectively provide and continuously improve our Service, and to provide a high level of customer service support to users of the Service, we need to collect, process, use, and store certain information obtained from and about our users, including, in some cases, personal data. You own your data. If at any point you no longer wish to continue working with the Company, upon request your data will be removed from our systems.

  1. Categories of Information We May Collect and Have Collected in the Preceding 12 Months
  1. Information Actively Provided to Us During Your Registration, Access to, and Use of our Website and the Service, and During Your Interactions With Our Customer Support Team.  Such data includes:
  • Personally identifiable information (“PII”), including name, date of birth, employment related information, gender, marital status, and any other PII that you choose to provide to us
  • Contact information (mailing address, phone number, email address)
  • Commercial information (purchase history, billing records)
  • Payment information (processed via third-party providers)
  • Communications with customer support
  • Account credentials
  • Customer data that you input into the CRM (including contact records, communications, and related business information)
  • Your search queries on the Website
  1. Information Collected Passively Through Automated Means
  • Device and browser information, including operating system, browser type, mobile device carrier information, and the location from which you accessed the Service
  • IP address and approximate geolocation
  • Usage data and browsing behavior
  • Log data
  • Advertising and analytics data (via cookies, pixels, or similar technologies)
  • Analytics information collected through the use of technologies such as Google Analytics, which may include information related to the manner in which you interact with the Website and the Service, such as referring and exit web pages and URLs, number of clicks, content and pages viewed and the order in which those pages were viewed, statistical information about your use of the Website and the Service, such as the amount of time spent on particular pages, dates and times you used the Service, frequency of your use of the Service, error logs, and other similar information. You may install a Google Analytics opt-out add-in to certain browsers if you wish us not to collect such information through Google Analytics.
  1. Protecting Your PII
  1. To the extent possible, our data collection processes are designed to make as much information as possible privacy-friendly, specifically by limiting the tracking and storage of PII, and by anonymizing and aggregating the data we collect.
  2. In addition, you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. You may consult the “Help” section of your browser for instructions. Please note, however, that by blocking any or all cookies, you may not have access to certain features of the Service.
  1. To What This Privacy Policy Does Not Apply
  1. Information collected by us offline or through any other means, including from any third party website from which you browse to the Service
  2. Information about you collected from any third party, including any payment processor and any application or content (including advertising) that may link to or be accessible from the Website

Our Website may link to external sites that are not operated by us, and our Service may use sub-processors such as hosting providers and payment facilitators. Please be aware that we have no control over the practices of these providers nor the content of their websites, and we cannot accept responsibility or liability for their respective privacy policies. You are encouraged to check the privacy policies of these third parties prior to sharing any information.

How We Use Your Information

We may use the information we collect from and about you for any valid business purpose (as defined by applicable law) and for legal commercial purposes, such as:

  • Facilitating your registration for a Rad CRM Service account
  • Sending you information about your Service-related activities
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and assisting law enforcement to identify and prosecute those responsible for such activity
  • Debugging to identify and repair errors that impair existing intended functionality (i.e. to administer and troubleshoot the Service)
  • Processing transactions
  • Analyzing and improving the Service
  • Enforcing the legal terms and conditions that govern your use of the Website and the Service
  • Contacting you via email (if you opt in)
  • Providing customer service support
  • Complying with legal obligations and orders from government or law enforcement officials
  • Sharing with integration partners or third-party applications at your direction
  • Sharing with our professional advisors (such as legal, accounting, or insurance providers)

Sharing of Your Information

We do not sell your personal information, and we do not share any PII publicly or with third parties, except for the above reasons and when we are otherwise permitted or required to do so by law. Nonetheless, even though we do not sell PII for monetary consideration, certain disclosures of personal information may be considered a “sale” or “sharing” under applicable law. You may opt out of such disclosures as described below.

Customer Data

Our customers control the personal information they store in the Service. We process such data on their behalf and in accordance with their instructions. If you are an individual whose data has been submitted by one of our customers, please contact that customer directly.

Technological Protections

Our Website and Service respect users’ Do Not Track (“DNT”) signals. In addition you are free to refuse our request for your personal information at any time, with the understanding that we may be unable to provide you with some or all of your desired features of the Service.

Consent

The Service is not intended for nor allowed to be used by anyone under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect PII directly from children under the age of 13 without parental consent. If we become aware that a child under the age of 13 has provided us with PII, we will delete the information from our records. In addition, we recommend that minors under and over the age of 13 ask their parents for permission before sending any information about themselves to anyone over the Internet.

By using the Service you are consenting to the practices outlined in this Privacy Policy, and you are giving us permission to collect, process, use, and store your personal data for the purposes identified.

Email Communication – Additional Consent

In addition to the transaction based communications described above, we may from time to time send you promotional and marketing emails on subjects we think may be of interest to you, but you must explicitly consent to these communications. You have the opportunity to do so upon sign up, login, and any other time using the Service.  If at any time you wish to withdraw your consent to receiving these communications you may email us at support@theradcrm.com. Once we receive your request we will process it within a reasonable amount of time. We do not discriminate against any consumers who opt out of communication with us.

Push notifications

Our Service may send push notifications to our users to achieve the purposes outlined in this Privacy Policy.

Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then changing those settings on their device.

Please be aware that disabling push notifications may negatively affect the utility of the Service.

Security of Your Information

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we will protect using commercially reasonable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Notwithstanding the above, no method of transmission of information over the internet or electronic storage is ever 100% secure. Although we endeavor to protect your PII, we cannot guarantee the security of your PII transmitted through or collected through the use of our Service and any transmission of PII is at your own risk.

Data Retention

The specific retention period for each category of PII that we store depends on the nature of the information and the purposes for which it is processed. In determining retention periods, we consider:

  • The duration of your relationship with us
  • Whether the information is needed to provide Services
  • Legal, accounting, tax, and regulatory requirements
  • Applicable statutes of limitation
  • Ongoing or potential disputes

When personal information is no longer required for these purposes, we will securely delete, anonymize, or de-identify it in accordance with applicable law.

Your U.S. State Privacy Rights

This Privacy Policy is intended to comply with all applicable U.S. state privacy laws, including but not limited to those of California, Colorado, Virginia, and Connecticut.

Depending on your state of residence, you may have the right to:

  • Access PII we hold about you
  • Correct inaccuracies
  • Have us delete PII
  • Obtain a portable copy of your data
  • Opt out of targeted advertising
  • Opt out of sale or sharing of PII
  • Opt out of certain profiling activities
  • Not be discriminated against for exercising rights
  • Not have your PII sold for direct marketing
  • Appeal a denial of a privacy request by emailing us at support@theradcrm.com

California Residents’ Rights

California residents may submit a request to exercise their information, access, or deletion rights by emailing us at support@theradcrm.com. We will need to verify your identity to process your information, access, and deletion requests, and we reserve the right to confirm your California residency. Government identification may be required.

If you wish to designate an authorized agent to make a request on your behalf, we will need to verify both your and your agent’s identities, and your agent must provide valid power of attorney or other proof of authority acceptable to us in our reasonable discretion. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it. In certain cases, we may be required or permitted by law to deny your request.

We will request and accept the following forms of ID when information on your personal data is requested: passport, driving license, birth certificate, utility bill (from last 3 months), current vehicle registration document, bank statement (from last 3 months), or rent receipts (from last 3 months). We will not collect or store sensitive PII during the verification process.

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask certain covered businesses for a notice (a) identifying the categories of personal information (as defined by California law) that are shared with third parties for their own marketing purposes and (b) providing contact information for such third parties. However, as disclosed here in our Privacy Policy, we do not share any PII for these purposes.

General Protections

Where required by applicable law, we honor browser-based opt-out signals, including those that communicate your preference to opt out of the sale or sharing of personal information or targeted advertising.

Disclosure

Although we agree that we will not sell or pass along your PII to third parties without first obtaining your consent, except as required or allowed by law or regulation or if you violate our Website or Service’s Terms of Service, we may sell, transfer or otherwise share some or all of our business or assets, including your PII, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization, or sale of assets, or in the event of bankruptcy or dissolution.

Acceptance of Privacy Policy

Your use of our Website and/or the Service will be regarded as acceptance of our practices around privacy and sensitive and personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. You are responsible for periodically visiting our Website’s Privacy Policy page to check for any changes. In the event we make material changes, notification of such updates will be posted on the Privacy Policy page and you will be deemed notified upon such posting. If you  continue to use the Website and/or the Service after such updates you will be deemed to have agreed to and accepted the updated Privacy Policy.

Contact Us

If you have any questions about how we handle user data and personal information, feel free to contact us at support@theradcrm.com.

This policy is effective as of April 3, 2026.

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